Shipping and returns

Shipping

Stylore orders are shipped with BRT in Italy and with the DPD / BRT international network in the European Union.
All shipping costs include VAT.

Italy

Shipping in Italy is always free, both for BRT home delivery and for BRT Fermopoint pickup (pickup point available only in Italy).

Estimated delivery times: 1–3 business days from order shipment (excluding weekends and holidays).

European Union

For international shipments, the cost is automatically calculated at checkout, based on the destination country and parcel weight. More bulky or heavy items may incur a different rate than a lighter parcel.

We ship to major European Union countries, home delivery only.
We do not ship to Switzerland and the United Kingdom. Shipments to Cyprus and Malta are not currently active.

Estimated EU delivery times: 3–7 business days from shipment.

Processing Time

Orders are prepared and handed over to the courier on business days.
You will receive shipping confirmation and a tracking code as soon as the package departs.

Handmade/made-to-order items (where indicated on the product page) may require longer preparation times.

Returns and Right of Withdrawal

If you are a consumer, you have the right to withdraw from your purchase within 14 days of receiving the product, without needing to state a reason.

How to request a return

Write to resi@styloreshop.com within 14 days of delivery, indicating your order number and the product(s) to be returned.
We will send you the return instructions and address.
Return the products within the specified timeframe, in their original condition.

Return Conditions

Products must be unused (except as necessary to evaluate them), complete with original tags, packaging, and accessories, and in intact, resalable condition.

Customized or made-to-measure goods, and sealed goods not suitable for return for hygiene reasons if opened after delivery (e.g., fragrances), are excluded from withdrawal, within the limits of the law, unless otherwise indicated.

Return Costs

Withdrawal: return shipping costs are borne by the customer, unless otherwise agreed or the product is defective/incorrect.
Defective or incorrect product: contact us at resi@styloreshop.com; if the problem is ours, we will cover the return costs.

Refund

After receiving and checking the return, we will issue the refund using the same payment method used for the order, typically within 14 days of the withdrawal notification.

Assistance

For questions about shipping, tracking, or returns: resi@styloreshop.com